Your privacy, in plain language.

VN Property Tax Help ("we," "us") helps Harris County homeowners understand and protest their property tax appraisal. This policy explains, simply and honestly, what information we collect when you message us or use our website, how we use it, and how to reach us. We keep this short on purpose — because we don't do anything complicated with your data.

1 Who we are

We are VN Property Tax Help, a do-it-yourself property tax service for Harris County (HCAD) homeowners, operating at vnpropertytax.com and through our "VN Property Tax Help" Facebook Page.

2 What information we collect

• When you message our Facebook Page: we receive the messages you send and your public Facebook name and profile ID — which we need in order to reply to you.
• When you use the free check on our website: we receive the property address or details you enter so we can look up whether the home appears over-assessed.
• Anything else you choose to share with us in a message or form.

3 How we use it

We use your information only to answer your questions and help you with your property tax protest or exemption — nothing else. To reply helpfully and quickly, our messaging replies may be generated with the assistance of AI. A real person from our team may also follow up when your question needs it.

4 What we do not do

We do not sell your information, and we do not share it with advertisers.

5 Who we share it with

We only share information with the service providers we need to run this service, and only so they can help us operate it — for example: Meta / Facebook (which delivers your messages), the AI provider that helps draft replies, and our website hosting provider. They handle your data under their own privacy and security terms.

6 How long we keep it & deleting your information

We keep your messages and information only as long as needed to help you and to keep our records. You can ask us at any time to delete the information you've shared with us — just contact us (below) and we'll take care of it.

7 A note about Facebook

Because we communicate with you through Facebook Messenger, Meta's own Privacy Policy also applies to those messages. We recommend reviewing it if you'd like to understand how Facebook handles your data.